of ILASA
  • A Loss Adjuster must at all times render his services honestly, fairly, with due skill, care and diligence, and he must maintain the highest degree of integrity in the interests of his clients, principals and their clients, and without breaching the relationship of trust with his client.
  • A Loss Adjuster must always disclose to all persons with whom he comes into contact the identity of his principal, his interest in the matter concerned and the service he is rendering; as well as any circumstances which may give rise to an actual or potential conflict of interest and must take all reasonable steps to ensure fair treatment of such person.
  • A Loss Adjuster must treat all persons he comes in contact with in the exercise of his professional duties with respect at all times and must not harass, intimidate, threaten or display other inappropriate behaviour to such persons.
  • When providing his services, a Loss Adjuster must endevour to ensure that representations made and information provided is: AS PRESCRIBED BY THE SOUTH AFRICAN CONSTITUTION